Contact Us

2. Product support

For help with downloading, installing, opening, updating, or configuring Kids Browser, contact product support.

• Include your Windows version.
• Include the Kids Browser version if visible in the app.
• Describe what happened and what you expected to happen.
• Include safe screenshots when they help explain the issue.
• Avoid sending unnecessary child names, school details, private messages, or sensitive images.

3. Child safety contact

Use the child safety contact for concerns involving unsafe content exposure, safety setting failures, inappropriate websites, or anything that may affect a child's browsing safety.

• Explain the safety concern clearly.
• Include the website or feature involved when relevant.
• Explain which parent controls were enabled.
• Do not send sensitive child information unless necessary.
• For immediate danger, contact local emergency services or the relevant child protection authority first.

4. Billing, subscriptions, and refunds

For Premium Family payments, duplicate charges, invoice requests, renewal questions, failed payments, or refund requests, contact billing support.

• Use the email address connected to your purchase when possible.
• Include your order ID, invoice number, or payment reference.
• Tell us whether your request relates to a first purchase, renewal, duplicate charge, or technical issue.
• Do not send full card numbers or sensitive payment credentials by email.

5. Security reports

If you believe you found a vulnerability, unsafe download behavior, suspicious browser behavior, or a security weakness in Kids Browser, contact security reports.

• Describe the vulnerability or suspicious behavior.
• Include steps to reproduce the issue.
• Include screenshots or logs only when safe and necessary.
• Do not exploit, access, alter, or expose data that does not belong to you.
• Do not publicly disclose a vulnerability before we have had a reasonable opportunity to review it.

6. Schools, organizations, and partnerships

Schools, education programs, family-focused organizations, and potential partners can contact us for deployment, licensing, collaboration, or product questions.

• Tell us your organization name and country.
• Explain the number of devices or families involved.
• Describe whether the use case is home, classroom, lab, library, or shared-device browsing.
• Include any compliance, procurement, or device management requirements.

7. Before emailing us

Clear messages help us respond more accurately. Please include only the information needed for your request.

• Your request category: support, billing, safety, security, school use, or general contact.
• The device type and Windows version when reporting product issues.
• The Kids Browser version if available.
• A short, factual explanation of the problem.
• Steps to reproduce the issue if it is technical.
• Order ID or invoice number for billing requests.

8. Company address

Kids Browser Team
Singapore, United States

This address is provided for company identification and general transparency. For support, billing, safety, or security requests, email is usually the fastest and most reliable contact method.