Refund Policy

2. What this policy covers

This Refund Policy covers requests related to Kids Browser paid plans and billing events.

3. When you may be eligible for a refund

You may request a refund in the situations below. Approval depends on verification of the purchase, the reason for the request, and any applicable legal rights.

First purchase refund window

You may request a refund within 14 days of your first Premium Family purchase if the product does not meet your family’s needs.

Accidental purchase

We may refund an accidental purchase if you contact us quickly, the purchase can be verified, and there is no evidence of abuse of the refund process.

Billing mistake

If you were charged incorrectly, charged more than the displayed price, or charged after a confirmed cancellation, we will review the issue and refund any confirmed billing error.

Unresolved technical issue

If a major technical problem prevents you from using paid features and our support team cannot reasonably resolve it, you may be eligible for a refund.

4. Cases that are usually not refundable

Some requests may not qualify for a refund unless required by law or approved as an exception.

• Requests made after the 14-day first purchase refund window.
• Requests based only on a change of mind after continued use of Premium Family features.
• Failure to use the service after purchase when the service was available and working as described.
• Problems caused by unsupported devices, outdated operating systems, blocked permissions, malware, network restrictions, or third-party software conflicts.
• Purchases made through a third-party provider where the provider controls refunds.
• Accounts or licenses used in violation of the Terms of Service.
• Refund requests that appear fraudulent, abusive, repeated, or connected to unauthorized payment activity.

5. Subscription renewals

If Premium Family is offered as a recurring subscription, renewal terms should be shown before purchase or renewal. You are responsible for managing your subscription and cancelling before the next billing date if you do not want it to renew.

Renewal payments are usually not refundable after the renewal date unless there was a billing mistake, a confirmed cancellation problem, a technical issue that prevents use of paid features, or a legal right that gives you a refund.

If you cancel a subscription, you may continue to access paid features until the end of the current billing period unless the payment provider or plan terms state otherwise.

6. Technical issue refunds

Before approving a technical refund, we may ask you to contact support so we can understand the issue and try to resolve it.

We may ask for:

• Your order ID, invoice number, or payment receipt.
• The Kids Browser version you installed.
• Your Windows version and basic device information.
• A short description of the problem and when it started.
• Relevant screenshots or error messages, with private child information removed.

Please do not send children’s personal information, passwords, payment card numbers, or sensitive family data when requesting support.

7. Duplicate payments and unauthorized charges

If you believe you were charged twice for the same purchase, charged the wrong amount, or charged without authorization, contact us as soon as possible.

For confirmed duplicate payments, we will normally refund the duplicate charge to the original payment method. For suspected unauthorized activity, we may need to verify account ownership and may recommend contacting your bank or payment provider.

If a child made a purchase without permission, contact us quickly with the receipt and relevant details. We will review the request according to this policy, the payment provider’s rules, and applicable law.

9. Refund review and processing time

We aim to review refund requests fairly and as quickly as possible. The time required may depend on payment provider systems, verification needs, support review, and bank processing times.

Approved refunds are normally returned to the original payment method. We usually cannot refund to a different card, bank account, wallet, or person unless the payment provider supports it.

Bank or payment provider fees, currency conversion differences, and local taxes may affect the exact amount received in some cases.

10. Chargebacks and payment disputes

If you have a billing problem, please contact us first so we can investigate and attempt to resolve it. Filing a chargeback or payment dispute may temporarily restrict access to paid features while the payment provider reviews the case.

We reserve the right to provide purchase records, usage records, cancellation records, support communications, and fraud prevention information to payment providers when responding to a chargeback or dispute.

11. Your legal rights

This policy is not intended to limit any mandatory refund, cancellation, withdrawal, warranty, or consumer protection rights that apply in your country or region.

Some jurisdictions provide special rules for digital content, digital services, subscriptions, automatic renewals, faulty digital products, or purchases made by children without parental permission. Where those rules apply, they will apply in addition to this policy.

If a term in this Refund Policy conflicts with a mandatory consumer protection rule that applies to you, the mandatory rule will control for that situation.

12. Changes to this policy

We may update this Refund Policy from time to time to reflect changes in our product, billing model, payment providers, or legal requirements.

The “Last updated” date at the top of this page shows when the policy was last changed. Changes apply from the date they are published unless stated otherwise.

13. Contact

For refund, billing, subscription, and purchase questions, contact:

• Billing: kids.browser.com@gmail.com
• Support: kids.browser.com@gmail.com
• General contact: kids.browser.com@gmail.com
• Company address: Kids Browser Team — San Francisco, United States