Support summary
Kids Browser support is designed for parents, guardians, educators, and family device administrators. We can help with product setup, troubleshooting, billing questions, child safety concerns, privacy requests, and
security reports.
- Use kids.browser.com@gmail.com for general help.
- Use kids.browser.com@gmail.com for child safety concerns.
- Use kids.browser.com@gmail.com for vulnerability reports.
- Use kids.browser.com@gmail.com for refunds, duplicate charges, and subscription questions.
1. Quick help topics
Choose the support path that best matches your issue. This helps us route your message to the right team and respond with the most useful answer.
Download helpIssues downloading, installing, opening, or updating Kids Browser.
Parent settingsHelp with child profiles, shortcuts, blocking, hiding media, and safe browsing controls.
Billing supportPremium Family questions, payments, renewals, invoices, duplicate charges, and refund requests.
Privacy requestsQuestions about data, local settings, cookies, parental rights, and deletion requests.
Child safetyReport unsafe content exposure, safety setting failures, or child-focused concerns.
Security reportsReport vulnerabilities, unsafe downloads, suspicious behavior, or security weaknesses.
2. Before contacting support
To help us understand and solve the issue faster, please include the details below when contacting us.
- Your operating system version, for example Windows 11.
- The Kids Browser version if visible in the app.
- What you expected to happen and what actually happened.
- Steps to reproduce the issue.
- Screenshots when useful, but avoid sending unnecessary child personal information.
- Your order ID, invoice number, or payment email for billing requests.
3. Installation, download, and updates
If Kids Browser does not download, install, open, or update correctly, try these steps first.
- Download Kids Browser only from the official website.
- Confirm that the device meets the supported Windows requirements shown on the download page.
- Restart the device and try opening Kids Browser again.
- Check whether antivirus, firewall, or school device restrictions are blocking installation.
- Install the latest available version before reporting an issue.
If the problem continues, contact support and include the exact error message or a screenshot of the issue.
4. Parent controls and child profiles
We can help parents configure Kids Browser in a way that matches the age, maturity, and browsing needs of each child. Settings should be tested by a parent before the child uses the browser independently.
Common setup questions
- How to add or edit child profiles.
- How to choose allowed shortcuts and child-friendly websites.
- How to hide images, videos, or distracting media.
- How to use time controls and parent-only settings.
- How to explain browser rules to children clearly.
Kids Browser helps reduce risk, but it does not replace parental supervision, conversation, or family browsing rules.
5. Billing, subscriptions, and refunds
For Premium Family billing questions, duplicate charges, payment errors, invoice requests, subscription status, or refund requests, contact billing support.
- Include your payment email address.
- Include the order ID or invoice number if available.
- Explain whether the request is about a first purchase, renewal, duplicate payment, or technical issue.
- Do not send full card numbers or sensitive payment credentials by email.
Refund requests are reviewed according to the Refund Policy and any mandatory consumer rights that may apply in your region.
6. Privacy, safety, and sensitive issues
For privacy questions, child data concerns, safety settings, unsafe content exposure, or concerns involving a child, use the dedicated contact channels below.
If a child may be in immediate danger, contact local emergency services or the relevant child protection authority first. Kids Browser support cannot provide emergency intervention.
7. Report a bug
Bug reports help us improve Kids Browser. A useful bug report should make the issue easy to reproduce.
Please include
- Kids Browser version.
- Windows version.
- The website or feature affected.
- Steps to reproduce the bug.
- Whether the issue happens every time or only sometimes.
- Any visible error message.
For security-sensitive bugs, use kids.browser.com@gmail.com instead of general support.
8. Contact channels
Use the channel that matches your request. This keeps parent support, safety reports, billing requests, and security reports separated.
9. Support FAQ
Can Kids Browser guarantee that children will never see unsuitable content?
No. Kids Browser is a safety-support tool, not a guarantee. Parents should configure settings, choose approved sites carefully, and supervise children based on age and maturity.
Should I send screenshots when reporting a child safety issue?
Only send screenshots when they are necessary and safe. Avoid sending unnecessary child personal information, private messages, school details, or sensitive images.
Can schools or shared devices use Kids Browser?
Kids Browser may be used in family or supervised environments, but schools and organizations should test settings, permissions, policies, and device restrictions before deployment.
Which email should I use for refund requests?
Use kids.browser.com@gmail.com and include your order ID, invoice number, payment email, and a short explanation of the issue.
Can support help with emergency child safety situations?
No. For immediate danger, contact local emergency services or the relevant child protection authority first. You can still report the issue to Kids Browser afterward for product review.
Need help now?
Send us a clear message with your issue type, Kids Browser version, Windows version, screenshots if safe, and the steps that caused the problem.
Main support: kids.browser.com@gmail.com
Company address: Kids Browser Team, Singapore , United States
